Top 20 Quality Management And Improvement Questions With Answers

Top 20 Quality Management And Improvement Questions With Answers

Welcome to our comprehensive guide on Quality Management and Improvement! In this blog, we’ve compiled the top 20 questions that delve into the intricacies of ensuring and enhancing product and service quality. Whether you’re a seasoned professional or a newcomer to the field, these questions cover key aspects such as process optimization, performance metrics, and continuous improvement strategies.

Our expertly crafted answers aim to provide clarity and actionable insights, aiding you in fostering a culture of quality within your organization. Dive into this resource to gain valuable knowledge on the fundamentals and advanced concepts of Quality Management, empowering you to elevate your products, services, and overall business performance. Let’s embark on a journey of excellence together!

Now, let’s move on to the Top 20 Quality Management And Improvement Questions With Answers.

  1. Q1. Lean enterprise may be best summarized as:

    Select one:
    a. Ergonomic principles in the workplace
    b. Poka-yoke techniques in action
    c. An entire organization involved with improvement
    d. Implementation of SMED cycle time techniques

  2. Q2. The benefits of standard work include all of the following except:

    Select one:
    a. Organizational learning
    b. Clear process definition
    c. Employee involvement
    d. Risk analysis

  3. Q3. Achieving Six Sigma has nothing to do with meeting customer expectations?

    Select one:
    a. True
    b. False

  4. Q4. The major difference between a kaizen and kaizen blitz activity is:

    Select one:
    a. The availability of data
    b. The number of people involved
    c. Time
    d. Money

  5. Q5. If a FMEA has 10 failure modes with RPN numbers ranging from 50 to 300, an improvement team's recommended actions should focus on which of the following?

    Select one:
    a. Work on those failure modes with RPNs greater than 50
    b. Use the Pareto principle to prioritize the highest RPNs
    c. Identify failure modes with high severity rankings, followed by high RPN numbers
    d. Use the Pareto principle and start with the top 20% of the failure modes

  6. Q6. From the following, select those that are characteristics of a Lean Enterprise
    [ A ] Pull Systems [ D ] Flow
    [ B ] Zero Waste [ E ] Availability
    [ C ] Flexibility [ F ] Value Add

    Select one:
    a. A B C D E F
    b. A B D E F
    c. A B C D
    d. A B C D F

  7. Q7. The simplification of paperwork, minimization of WIP, and reduction of finished goods inventories can be achieved by utilizing:

    Select one:
    a. Total productive maintenance
    b. Visual factory
    c. A pull system
    d. Standard work instructions

  8. Q8. The essence of the kanban concept includes which of the following?

    Select one:
    a. Minimal storage in production areas
    b. Wide applicability to repetitive and non-repetitive production plants
    c. Minimal distress in the production system when a machine failure occurs
    d. Delivery of components and products ahead of time

  9. Q9. TPM in relationship to the lean enterprise system means:

    Select one:
    a. Total predictive maintenance to minimize downtime
    b. Total preventive maintenance to reduce total cost
    c. Total productive maintenance to maximize equipment effectiveness
    d. Total process management to control process cost

  10. Q10. What is the best definition of takt time?

    Select one:
    a. It is the time required to produce one unit of output.
    b. It is the application of kaizen to continuous flow manufacturing
    c. It is the heartbeat of any lean operating system
    d. It is the time per unit of output that a process must maintain to meet demand

  11. Q11. Which IDOV phase defines overall product requirements, quantifies marketing information and customer feedback, and creates the first set of CTQ features?

    Select one:
    a. Design
    b. Identify
    c. Optimize
    d. Validate

  12. Q12. Short-term tactical plans are:

    Select one:
    a. Supportive of strategic objectives
    b. Set before objectives can be determined
    Normally opposite to long range objectives
    Usually defined by the customer

  13. Q13. An attempt to minimize the impact of human error in a process is called:

    Select one:
    a. Muda
    b. Jidohka
    c. Kaizen
    d. Poka-yoke

  14. Q14. During which stage of 5S would the following activities most likely occur? Determine who has missing items
    Create a name and location for everything
    Use aisle and material placement markings
    Use labels, tool boards, and color codes

    Select one:
    a. Sustain
    b. Sort
    c. Simplify
    d. Standardize

  15. Q15. Who is credited as being the father of Six Sigma?
    [ ] Bob Galvin [ ] Mikel Harry
    [ ] Jack Welch [ ] Bill Smith

    Select one:
    a. Bob Galvin
    b. Bill Smith
    c. Mikel Harry
    d. Jack Welch

  16. Q16. The tool/technique most widely used by a number of automotive suppliers to control material flow is called:

    Select one:
    a. An andon signal
    b. Kanban
    c. Poka-yoke
    d. Muda

  17. Q17. Identify the quality guru who believed the best approach to understanding the purpose of a quality system would be the four absolutes of quality management.

    Select one:
    a. W. Edwards Deming
    b. Joseph Juran
    c. Armand Feigenbaum
    d. Philip Crosby

  18. Q18. Six Sigma originated in the 1980's at Motorola?

    Select one:
    a. True
    b. False

  19. Q19. From an upper management perspective, what has been the principle motivating factor in embracing Six Sigma?

    Select one:
    a. Defect reductions
    b. Market share growth
    c. Customer focus
    d. Bottom line results

  20. Q20. The concept behind PDCA is:

    Select one:
    a. Satisfying suppliers
    b. The Deming/Shewhart cycle
    c. Process flow
    d. Continuous improvement


  1. c
  2. d
  3. b
  4. c
  5. c
  6. a
  7. c
  8. a
  9. c
  10. d
  11. b
  12. a
  13. d
  14. c
  15. b
  16. b
  17. d
  18. a
  19. d
  20. d