Best 20 Quality Management MCQ Test Questions And Answers

Quality management is crucial to ensuring the efficiency and effectiveness of processes and products in various industries. It involves systematically maintaining and improving quality standards to meet customer expectations and regulatory requirements. To assess your knowledge of quality management, here are 20 multiple-choice questions (MCQs) along with their answers:

Q1. Lean enterprise may be best summarized as:

a. Ergonomic principles in the workplace
b. An entire organization involved with the improvement

Q2. The benefits of standard work include all of the following except:

a. Organizational learning
b. Clear process definition
c. Employee involvement
d. Risk analysis

Q3. Achieving Six Sigma has nothing to do with meeting customer
expectations?

a. True
b. False

Q4.The major difference between a kaizen and kaizen blitz activity is:

a. The availability of data
b. The number of people involved
c. Time

Q5. If a FMEA has 10 failure modes with RPN numbers ranging from 50 to 300, an improvement team’s recommended actions should focus on which of the following?

a. Work on those failure modes with RPNs greater than 50
b. Use the Pareto principle to prioritize the highest RPNs
c. Identify failure modes with high severity rankings, followed by high RPN
numbers

Q6. From the following, select those that are characteristics of a Lean Enterprise
[ A ] Pull Systems [ D ] Flow
[ B ] Zero Waste [ E ] Availability
[ C ] Flexibility [ F ] Value Add

a. A B C D E F
b. A B D E F
c. A B C D
d. A B C D

Q7. The simplification of paperwork, minimization of WIP, and reduction of finished goods inventories can be achieved by utilizing:

a. Total productive maintenance
b. visual factory
c. A pull system

Q8. The essence of the kanban concept includes which of the following?

a. Minimal storage in production areas
b. Wide applicability to repetitive and non-repetitive production plants
c. Minimal distress in the production system when a machine failure occurs
d. Delivery of components and products ahead of time

Q9. TPM in relationship to the lean enterprise system means:

a. Total predictive maintenance to minimize downtime
b. Total preventive maintenance to reduce total cost
c. Total productive maintenance to maximize equipment effectiveness
d. Total process management to control process cost

Q10. What is the best definition of takt time?

a. It is the time required to produce one unit of output.
b. It is the application of kaizen to continuous flow manufacturing
c. It is the heartbeat of any lean operating system
d. It is the time per unit of output that a process must maintain to meet demand

Q11. Which IDOV phase defines overall product requirements, quantifies
marketing information and customer feedback, and creates the first set of
CTQ features?

a. Design
b. Identify
c. Optimize
d. Validate

Q12. Short-term tactical plans are:

a. Supportive of strategic objectives
b. Set before objectives can be determined
c. Normally opposite to long-range objectives
d. Usually defined by the customer

Q13. An attempt to minimize the impact of human error in a process is called:

a. Muda
b. Jidohka
c. Kaizen
d. Poka-yoke

Q14. During which stage of 5S would the following activities most likely occur?
Determine who has missing items
Create a name and location for everything
Use aisle and material placement markings
Use labels, tool boards, and color codes

a. Sustain
b. Sort
c. Simplify
d. Standardize

Q15. . Who is credited as being the father of Six Sigma?
[ ] Bob Galvin [ ] Mikel Harry
[ ] Jack Welch [ ] Bill Smith

a. Bob Galvin
b. Bill Smith
c. Mikel Harry
d. Jack Welch

Q16. The tool/technique most widely used by a number of automotive suppliers to control material flow is called:

a. An Andon Signal
b. Kanban
c. Poka-yoke
d. Muda

Q17. Identify the quality guru who believed the best approach to understanding the purpose of a quality system would be the four absolutes of quality
management.

a. W. Edwards Deming
b. Joseph Juran
c. Armand Feigenbaum
d. Philip Crosby

Q18. Six Sigma originated in the 1980s at Motorola?
[ ] True [ ] False

a. True
b. false

Q19. From an upper management perspective, what has been the principle motivating factor in embracing Six Sigma?

a. Defect reductions
b. Market share growth
c. Customer focus
d. Bottom line results

Q20. The concept behind PDCA is:

a. Satisfying suppliers
b. The Deming/Shewhart cycle
c. Process flow
d. Continuous improvement